Job description:
1. Handle end to end KYC review of WPB SCC customer, including document validation and the Source of Wealth (SoW) determination;
2. Check to ensure the CDD Analysts have created, updated and maintained individual customer’s Know Your Customer (KYC) profiles in compliance with Line of Business (LOB) procedures & AML policies at on-boarding, periodic reviews & trigger review stage;
3. Review documents and KYC information provided to complete the due diligence process and customer profile. Co-ordinate with front line (RM/Business Support team) to obtain relevant information/facilitate discrepancy resolution;
4. Assesses Anti-Money Laundering (AML)/Terrorist Financing and overall client risks of internationally mobile, High Net Worth (HNW) and Ultra High Net Worth (UHNW) clients for existing customers;
5. Evaluates information using KYC information on system to determine the Bank’s appetite to onboard or maintain the customer;
6. Ensure that the profiles are complete and meet the requirements for profiles to be approved by stakeholders such as Business & FCC.

Job Requirements:
1. A Bachelor's degree or with equivalent industry/functional experience. Functional experience needs to be minimum of 2 years'experience in reviewing customer profile to ensure they meet the AML/Sanctions/KYC requirements;
2. Prior Experience in working on similar case manager roles in areas such as Account Opening is an added advantage;
3. Computer literate and ability to work on basic applications like MS Excel, MS Word and Lotus Notes
4. Excellent Communication skills in English – both written and verbal;
5. Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training.

福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；
- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。

培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。

Job description:
1. Handle end to end KYC review of WPB SCC customer, including document validation and the Source of Wealth (SoW) determination;
2. Check to ensure the CDD Analysts have created, updated and maintained individual customer’s Know Your Customer (KYC) profiles in compliance with Line of Business (LOB) procedures & AML policies at on-boarding, periodic reviews & trigger review stage;
3. Review documents and KYC information provided to complete the due diligence process and customer profile. Co-ordinate with front line (RM/Business Support team) to obtain relevant information/facilitate discrepancy resolution;
4. Assesses Anti-Money Laundering (AML)/Terrorist Financing and overall client risks of internationally mobile, High Net Worth (HNW) and Ultra High Net Worth (UHNW) clients for existing customers;
5. Evaluates information using KYC information on system to determine the Bank’s appetite to onboard or maintain the customer;
6. Ensure that the profiles are complete and meet the requirements for profiles to be approved by stakeholders such as Business & FCC.

Job Requirements:
1. A Bachelor's degree or with equivalent industry/functional experience. Functional experience needs to be minimum of 2 years'experience in reviewing customer profile to ensure they meet the AML/Sanctions/KYC requirements;
2. Prior Experience in working on similar case manager roles in areas such as Account Opening is an added advantage;
3. Computer literate and ability to work on basic applications like MS Excel, MS Word and Lotus Notes
4. Excellent Communication skills in English – both written and verbal;
5. Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training.

福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；
- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。

培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。

Job description:
Fraud operation act as a security guard of the bank, it is a critical element of the WPB credit risk management life cycle which minimize potential losses, protect customer and bank interest by effective customer/account activities monitoring, detecting and preventing fraud for credit card, loans, insurance applications, the process includes contact customers to verify the details and take necessary actions based on the responses received from the customers. Review, investigate, remediate and escalate fraud risk matters in line with Global Fraud procedures.

欺诈操作作为银行的安全卫士，是WPB信用风险管理生命周期的关键要素，通过有效的客户/账户活动监控，检测和防止信用卡，贷款，保险申请中的欺诈行为，最大限度地减少潜在损失，保护客户和银行利益，该过程包括联系客户核实细节并根据收到的客户反馈采取必要的行动。根据全球反欺诈程序审查、调查、纠正和升级欺诈风险事项。

1. Understand and master the latest/active fraudulent activities in the market and reduce/avoid fraud losses for clients through your valuable work.
2. System monitoring and telephone verification of suspicious transaction cases with guests to prevent any possible fraudulent activity, where a stolen or lost card needs to be replaced with the guest.
3. If fraudulent transactions are found, they should be referred to relevant departments for investigation of
suspected fraud cases in accordance with procedures and procedures to minimize the risk of exposure and loss.
4. Handle inbound and outbound calls for fraud reporting and take proper actions to assist the bank to mitigate fraud risk.

1. 了解和掌握市场上最新/活跃的欺诈活动，通过您的宝贵工作为客户减少/避免欺诈损失。
2. 对与客人的可疑交易案件进行系统监控和电话核实，以防止任何可能的欺诈活动，如被盗或丢失的卡需要为客人补发。
3. 如发现欺诈交易，应移送相关部门按照程序和程序对涉嫌欺诈案件进行调查，最大限度降低暴露和损失风险。
4. 处理欺诈报告的呼入和呼出电话，并采取适当措施协助银行降低欺诈风险。

Job Requirements:
1. Fluency in Cantonese and English is a requirement for this role.
2. Knowledge and experience of working within of Fraud or banking operate processes.
3. Excellent interpersonal skills with the ability to communicate with customers and external parties.
4. Highly effective and demonstrated oral and written communication skills with critical thinking.
5. Flexibility to work 24*7 shifts.

1. 粤语纯正和英语流利。
2. 有反欺诈或银行运营方面的工作经验和知识。
3. 优秀的人际交往能力，拥有与客户及外部各方沟通的能力。
4. 高效的口头和书面沟通技巧，具有批判性思维。
5. 可接受7*24小时轮班。


福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；
- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。

培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。

Job description:
Fraud operation act as a security guard of the bank, it is a critical element of the WPB credit risk management life cycle which minimize potential losses, protect customer and bank interest by effective customer/account activities monitoring, detecting and preventing fraud for credit card, loans, insurance applications, the process includes contact customers to verify the details and take necessary actions based on the responses received from the customers. Review, investigate, remediate and escalate fraud risk matters in line with Global Fraud procedures.

欺诈操作作为银行的安全卫士，是WPB信用风险管理生命周期的关键要素，通过有效的客户/账户活动监控，检测和防止信用卡，贷款，保险申请中的欺诈行为，最大限度地减少潜在损失，保护客户和银行利益，该过程包括联系客户核实细节并根据收到的客户反馈采取必要的行动。根据全球反欺诈程序审查、调查、纠正和升级欺诈风险事项。

1. Understand and master the latest/active fraudulent activities in the market and reduce/avoid fraud losses for clients through your valuable work.
2. System monitoring and telephone verification of suspicious transaction cases with guests to prevent any possible fraudulent activity, where a stolen or lost card needs to be replaced with the guest.
3. If fraudulent transactions are found, they should be referred to relevant departments for investigation of
suspected fraud cases in accordance with procedures and procedures to minimize the risk of exposure and loss.
4. Handle inbound and outbound calls for fraud reporting and take proper actions to assist the bank to mitigate fraud risk.

1. 了解和掌握市场上最新/活跃的欺诈活动，通过您的宝贵工作为客户减少/避免欺诈损失。
2. 对与客人的可疑交易案件进行系统监控和电话核实，以防止任何可能的欺诈活动，如被盗或丢失的卡需要为客人补发。
3. 如发现欺诈交易，应移送相关部门按照程序和程序对涉嫌欺诈案件进行调查，最大限度降低暴露和损失风险。
4. 处理欺诈报告的呼入和呼出电话，并采取适当措施协助银行降低欺诈风险。

Job Requirements:
1. Fluency in Cantonese and English is a requirement for this role.
2. Knowledge and experience of working within of Fraud or banking operate processes.
3. Excellent interpersonal skills with the ability to communicate with customers and external parties.
4. Highly effective and demonstrated oral and written communication skills with critical thinking.
5. Flexibility to work 24*7 shifts.

1. 粤语纯正和英语流利。
2. 有反欺诈或银行运营方面的工作经验和知识。
3. 优秀的人际交往能力，拥有与客户及外部各方沟通的能力。
4. 高效的口头和书面沟通技巧，具有批判性思维。
5. 可接受7*24小时轮班。


福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；
- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。

培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。

Job description:
1.Manage the development and deployment of technical product capabilities and rationalisation of product functionality.
2.Perform effective stakeholder engagement and user interaction at all levels leading to informed and well-judged trade-offs and priority decisions to maximise business benefit.
3.Gain insight into customer needs and championing customer’s preferences in order to direct the product vision embedding latest technology ensuring product remains commercial.
4.Providing support in articulating the product vision of what is to be built, and convey that vision to the Agile software development team.
5.Clearly identify and describe product backlog items in order to build a shared understanding of the problem and solution with the product development team.
6.Apply expected/agreed agile practices and ceremonies, and be advocate of the agile way of working, communicate/educate stakeholders and business.

Job Requirements:
1.Proven Product Management / Product Ownership experience in a complex global environment, preferably within the financial services industry.
2.Knowledge on data platform and data, including use of banking data for financial crime risk management, data management, governance controls, privacy compliance, scalable engineering solutions to enable seamless data accessibility and innovation is highly preferred.
3.Knowledge on managing data analytics platform and tooling to support analytics work is highly preferred.
4.Knowledge of transaction monitoring and payments.
5.Proficiency in OKR, Design thinking, prototyping, iterative development, Scrum, and Agile product development.
6.Strategic thinker with a Product mindset.
7.Strong Jira and Confluence experience.
8.Strong focus on DevOPS delivery.
9.Proven ability in leading technology teams using agile methodology and nurturing the talent. (Desirable).
10.Clear understanding and experience of the business requirements and should able to translate the business requirement in technical outcome/Epic and Stories.
11.Ability to work with IT teams to deliver on tight schedules.
12.Strong interpersonal skills with the ability to communicate technical matters effectively with senior leaders in Compliance/ business sponsors.
13.Results driven mindset with a proven track record to prioritize and deliver against multiple priorities in a fast-paced, dynamic environment.
14.Proven ability to work across regions whilst maintaining a global perspective. (Desirable)
15.Requirements gathering experience and conducting design activity, with a mix of business, operations and technology focused products/ projects.
16.Strong negotiation skills. (Desirable).



福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；

- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。

培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。

Job description:
我们提供的工作机会遍及整个集团，将为您构建充实的职业生涯，让您有机会与全球各地的同事和客户共事。我们提供的职位涵盖诸多业务领域，包括零售银行、财富管理、商业和投资银行、资本市场、贸易融资、环球资金管理以及IT。

详情岗位介绍可浏览“汇丰环球人才招聘”微信公众号推文 – 菜单栏“加入我们”

目前我们提供以下部门的实习机会：


● 证券服务部 (工作地点：广州/佛山）

职位介绍：
证券服务部广东成立于2015年，主要提供基金管理服务，为人寿保险公司、养老基金、投资经理和基金拥有者提供解决方案。目前，我们管理着全球近2000个基金，覆盖亚太，欧洲等地区。部门根据流程和工作内容分为以下组别：
- 环球基金代理及登记管理(Transfer Agency)
- 会计与估算（Accounting & Valuation)
- 财资服务组(Treasury Services Delivery)
- 成员投资服务部(Member Services)

任职要求:
1. 2026/2027年在校生，大学本科或以上学历，经管类专业，如金融、会计等专业优先考虑；
2. 能实习达六个月，每周满足三天的上班时间（可接受半天上班）；
3. 英语大学六级或以上水平，英语读写能力良好;
4. 有意在金融业发展，对基金产品有一定的兴趣和了解;
5. 工作细致，具有团队精神，良好的抗压能力和时间管理能力;
6. 能熟练使用Office等办公软件。



● 汇丰强积金部门实习生 (工作地点：佛山）

职位介绍：
汇丰强积金部门: 主要负责香港汇丰和恒生强制性公积金的资料录入和维护，以及处理相关申请，或电话客户服务等文职类工作。

任职要求:
1. 大专或以上学历；
2. 具有良好的英语/中文（普通话）阅读，书写和口语能力，能使用粤语沟通；
3. 可接受一周至少3天full day (9-6pm)工作。



● 信贷风险管理营运部实习生(工作地点：佛山）

职位介绍：
1. 协助正式员工根据业务流程与部门同事处理信贷产品申请；
2. 根据客户提供的财务信息以及相关申请材料进行既定银行信贷产品的资料处理；
3. 协助建立客户档案，包括但不限于贷款状态，借贷履行条款；
4. 协助筹建客户信贷服务计划及其相关贷款手续；
5. 按规定时间完成分配的任务并符合相关质量要求。

任职要求:
1. 本科或以上学历，经管类专业优先；
2. 对数据有一定敏感度；
3. 具备良好的英语读写能力；精通粤语更佳；
4. 具备良好学习能力，灵活运用工作知识和技能；
5. 能够承受一定的工作压力和在规定时间内完成日常工作；
6. 良好的团队合作经验，有相关实习经验者优先考虑；
7. 能满足一周上班3天以上（周一到五），持续实习3个月以上优先。



● 企业客户及账户服务部实习生(工作地点：佛山）

职位介绍：
1. 主要负责处理公司账户以及相关产品的设置，更改，关闭等协助正式员工根据业务流程与相关部门同事处理信贷产品申请；
2. 协助正式员工处理客户资料审查和录入，为客户提供准确而快捷的账户查询及出具相关的审计报告；
3. 本科或以上学历，经管类专业优先。

任职要求:
1. 对数据有一定敏感度；
2. 具备良好的英语读写能力；精通粤语更佳；
3. 具备良好学习能力，灵活运用工作知识和技能；
4. 能够承受一定的工作压力和在规定时间内完成日常工作；
5. 良好的团队合作经验，有相关实习经验者优先考虑；
6. 能满足一周上班3天以上（周一到五），持续实习3个月以上优先。

Job description:
1. 通过准确及时地回复咨询和问题，为业务部门和其他利益相关者提供稳定的支持。
2. 能够及时准确地准备监管报告。
3. 确保所有日常流程在服务水平协议 (SLA)/约定的时间范围内完成，同时始终了解控制措施和政策，并确保团队和业务部门严格遵守。
4. 与业务线和区域相关者紧密合作，标准化运营模式，以支持业务增长。
5. 参与各种项目、新业务目标的制定和持续的业务改进。

Job Requirements:
1. 至少两年以上证券公司或国际金融机构不同业务部门的工作经验。
2. 熟悉端到端交易生命周期和运营风险。
3. 投资、工商管理或经济学学士学位。
4. 良好的英语（口语和书面）和普通话能力。
5. 积极主动，沟通能力强，团队合作能力强。
6. 良好的问题解决能力，能够承受工作压力。

福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴.
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检.
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡.
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求.
- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合.
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华.

培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我.
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力.
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标.

Job description:
1.Cost Management & Budget Forecasting – ensuring all financial targets are understood and track actions can be taken as necessary (FRP coordination and preparation, cost tracking and management, Forecasting, Accruals).
2.People Resourcing Governance / Organisation Design – managing people resourcing, and tracking people movements, organisational design and implementation (FTE tracking & analysis, attritions/vacancies, HAT process, OD metrics, Span of Control, Layers & Matrix Reporting).
3.Management Information/Reports – Support in managing reports based on data from various data sources e.g. business performance, ExCo, people movement/resourcing data to provide insights to senior management to drive management action and enable effective operations
4.Lead and actively support the Risk and Compliance Control Office in the issue management process and continuous monitoring activities.
5.Assist in the coordination of Business Continuity Planning and Deputy BIRO activities.
6.Communications – support the implementation of the people and communication strategies.
7.Event Management – assist in planning and driving large scale and significant events and staff engagement activities both virtual and / or face-to-face. Ensuring set up of appropriate cross sub-functional events including Town halls & Exchanges.
8.Offshoring / Third Party Management – Monitor performance and ensure service / performance level agreements are set correctly and honoured from both as a Service Provider (i.e. HK Servco) and Service Recipient.
9.Training & Development – Working with Global and Regional L&TD and drive the delivery of Training to ensure all ASP Risk & Compliance staff have the right skills to perform their role now and for the future.
10.Property – management and usage of desk space and liaison with Corporate Services as a part of Future of Work.
11.Policy & Standards – ensuring any Bank and Risk issued policies are well managed, communicated and implementation is tracked.
12.Leadership & Teamwork – Demonstrate leadership, encourage and enable constructive cross- market/entity and cross-function teamwork by collaboration, challenge actions and behaviours that are not consistent with HSBC values, policies and those not in the best interests of the business and our community.

Job Requirements:
1.Experience in planning and leading large scale communication and significant events / projects.
2.Experience in working in business management and navigating through a matrix organizational structure.
3.Equipped with financial and accounting acumen and the ability to budget, track and control expenditures.
4.Ability to communicate, influence and negotiate effectively with senior stakeholders and across the Bank.
5.Ability to articulate complex and sensitive information and situations in meaningful and concise ways.
6.Ability to prioritize conflicting demands and problem solve.
7.Experience in driving changes with flexibility in approach to deliver on requirements that may be evolving, and having an agile mindset to leading change.

福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；
- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。

培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。

Job description:
Principal responsibilities:
1.Costs & reporting - Consolidation / preparation of MIs and performance metrics for insights and actions. Role taxonomy updates, Assurenet / GL reconciliation, GSC bills checking, Inter Global Biz recoveries/services, GHQ charges, IT CAM validation.
2.DBS and GFs engagement related - ServCo coordination activities, Operational Performance Metrics – Customer Journey KPIs, SLAs with GFs & DBS. Work across teams to ensure issues are escalated and resolved in a timely manner.
3.FTE MI - COO metrics MI collation & distribution, FTE monthly reporting, Span of Control, HRR governance & oversight.
4.FTE management - Track scorecard performance, monitoring of recruitment approvals and due diligence review of requests, Job catalogue, High risk role governance, business framework review, org chart preparation and maintenance, Training Coordination.
5.Support, coordinate and implement strategic initiatives which are often of a complex, strategic and cross functional nature to rationalise or create efficiencies across COO.
6.System access control – maintenance of self-service procedures for front line system access. Centralisation of any non-Service Now access requests.
7.Provide management support to country CAO leads on an ad-hoc basis as required.
8.Implementation of special projects and COO initiatives as required.

Accountabilities for Business, Customers and Stakeholders:
1.Ensure strategic objectives are translated into initiatives and brought into reality, working with key stakeholders to ensure appropriate mechanisms for key measurements and monitoring to ensure transparency and progress evaluation.
2.Build strong relationships with key stakeholders to ensure correct focus and direction for the business area across the bank.
3.In collaboration with Global CIB COO, CMB, and Digital Business Services (DBS) sub-functions, executing key initiatives including streamlining, simplification and service mapping, working alongside process re-engineering colleagues as required.
4.Develop close and effective working relationships with Global Business & Functions / Regional strategy teams.
5.Manage and, where relevant, support relationships with nominated executives across respective Countries / Functions to ensure common understanding of critical issues as they relate to CAO capabilities.
6.Build close links to other Global functions to ensure well informed perspectives on best practices.

Job Requirements:
Experience:
1.Strong banking, business management / project management background.
2.Experience in driving multiple complex projects simultaneously.
3.Experience working in CMB / CIB.
4.Experience working in a business management role is beneficial.
5.Proven ability to work in a fast paced, ambiguous environment, whilst setting and managing realistic expectations.
6.Proven experience in navigating a matrix organisation, working with business, functional, region and country stakeholders to work collaboratively.

Capabilities:
1.Outstanding relationship management, collaboration and influencing skills.
2.Analytical reasoning and excellent problem solving ability in complex ambiguous situations.
3.Excellent at being flexible and adaptable in an environment of constant change and challenging bureaucracy.
4.Excellent Excel and PowerPoint skills.
5.Excellent written and verbal communication skills.
6.Excellent planning and organisation skills with proven ability to meet deadlines.


福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；
- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。

培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。

Job description:
1.Model Deployment & Maintenance: Implement and sustain machine learning/optimization models in production environments, ensuring reliability, scalability, and alignment with evolving business needs.
2.Algorithm Optimization: Refine existing models for tasks such as capacity planning, case assignment, process simulation optimization, leveraging real-time data streams.
3.Cross-Functional Collaboration: Partner with engineering, data science, and business teams to integrate models into core systems.
4.Performance Monitoring: Define KPIs, conduct back-testing, and iteratively improve models to maximize operational efficiency and client outcomes.
5.Process Innovation: Identify automation opportunities in manual-intensive workflows (e.g., customer onboarding pipelines) and design data-driven solutions.
6.Documentation & Governance: Maintain rigorous documentation for model validation, audit readiness, and knowledge transfer.

Job Requirements:
1.University Degree holder in Operations Research, Applied Mathematics, Computer Science, or a related quantitative field.
2.Experience in deploying analytical models in production environments.
3.Strong proficiency in Python, R, SQL, and optimization libraries (e.g., Gurobi, CPLEX).
4.Hands-on experience with cloud platforms (AWS/GCP).
5.Expertise in mathematical optimization and statistical modeling.
6.Exceptional problem-solving skills with the ability to translate business challenges into quantitative frameworks.
7.Strong communication skills to articulate technical concepts to non-technical stakeholders.
7.Proven ability to thrive in cross-functional teams and prioritize high-impact projects.

福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；
- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。

培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。